By Pioneer Packaging

Medical Device Protective Packaging

Customer experiencing broken casters on their high technology mobile medical equipment.

Complaints from hospitals
Damage required return of the medical equipment for repair
Costs incurred for company service personnel to swap out the damaged machine with a replacement
Significant freight costs to ship broken equipment to companies repair facility
Labor costs to repair units
Need for a supplier that could not only redesign the package to eliminate the damage, but could also provide a packaging supply chain warehousing and distribution program to support future growth

The Pioneer Packaging team analyzed the situation.

Redesigned and engineered both the top and bottom protective foam pieces so the casters are now suspended to eliminate damage
Implemented a warehousing and distribution program to meet their manufacturing supply chain and future growth needs
Packaging material lead time now reduced to 1 to 2 days
Pioneer Packaging is now the supplier of choice for all new projects that require protective packaging

Package damage eliminated.

No caster break issues since package redesign
Complaints from hospitals are no longer an issue
Additional freight costs to repair damages eliminated
Labor costs to repair damaged units eliminated
Happy hospital customers
Warehousing and distribution program executed to significantly reduce lead times and support future growth