Moving & Storage Supply Streamlined
Customer Challenge:
- Supplier running out of product during peak times
- Poor communications and service
- Inconsistent pricing
- Lack of availability for after hour pickups for road drivers
- Increased sizes of TV’s created a packaging challenge with multiple SKU’s
- Damage to mattress bags causing waste
Pioneer Packaging Solution:
The Pioneer Packaging team analyzed the situation.
- Provided a superior service model
- 24 Hour Pickup
- Superior communications
- Offered consignment model for inventory management
- Leveled out the pricing structure
- Enhanced product offering for mattress bags
- Colored Bags to indicate different sizes
- Enhanced mil thickness for added protection
- Added additional and innovative products for a one-stop-shop
- TV/Artwork carton
- Designed & developed a single adjustable multi-use carton that fits up to a 90 inch TV/artwork
- Extranet for ease of ordering, inventory control & budgeting
Outcome/Customer Win:
- Consistent on-time deliveries
- Availability for 24-hour driver pickup
- Eliminated customer running out of product
- Dedicated sales and customer service staff
- Superior inventory management program
- Ease of ordering online and tracking purchases
- Product on the floor at all times eliminating the risk of not having product available when needed
- Innovative TV/Artwork carton to accommodate the various sizes and styles of TV’s and artwork
- Increased mil thickness to provide better protection for mattress’s
- Reduced waste for mattress bags by supplying defined colored bags for each size mattress
- Happy customer